FREQUENTLY ASKED QUESTIONS
About Cyborglook
Cyborglook is a futuristic sneaker brand dedicated to pushing the boundaries of fashion and innovation. We blend cutting-edge design with high-quality materials to bring you footwear that makes a statement and enhances your confidence. Our goal is to make futuristic fashion accessible today.
Cyborglook is not just a sneaker brand—it’s a movement. Unlike traditional footwear brands, we focus on futuristic aesthetics combined with advanced craftsmanship. Our designs are bold, modern, and ahead of their time. We also emphasize comfort, durability, and a seamless shopping experience to ensure our customers get the best of both fashion and function.
Cyborglook is based in the United States. Our headquarters is located at 20515 EC CLUB DR, AVENTURA, FL 33180, but we ship worldwide from multiple warehouses.
Payment and Security
We accept a variety of payment options for your convenience, including:
Debit & Credit Cards: Visa, Mastercard, American Express, Discover
Digital Wallets: Apple Pay, Google Pay
Buy Now, Pay Later Services: Klarna, Affirm, Afterpay
Cryptocurrencies: BTC, ETH, DOGE, USDC, and more
Regional Payment Methods: Link, Bancontact, EPS, Giropay, iDEAL, Sofort, Przelewy24
PayPal: (Currently under maintenance)
Your security is our top priority. We protect your data using:
SSL Encryption: Our website is encrypted to keep your payment details safe.
Norton Secured Protection: Ensuring an extra layer of security.
Trusted Payment Gateways: We only use verified and reputable payment processors.
For more details, visit our Privacy Policy.
Orders and Shipping
Standard Shipping: Orders are processed within 2 business days of placement.
Priority Shipping: Orders are processed and shipped the same day, including weekends and holidays.
Shipping times vary based on location:
United States: 3-14 business days
Canada & Australia: 3-14 business days
Europe: 4-14 business days
Other Countries: 5-15 business days
Please note that delivery times may be affected by customs processing, local courier delays, or other unforeseen factors.
To optimize delivery times, we ship from multiple warehouses, including:
- USA
- Canada
- Germany
- Australia
- China
The warehouse chosen depends on product availability and the destination of your order.
- Processing: Your order is being prepared for shipment.
- Shipped: Your package is on its way.
- Pending Payment: Payment has not been confirmed yet.
- On Hold: Payment verification is in progress due to offline or delayed processing.
- Failed: The payment was unsuccessful or declined.
- Refunded: Your order has been refunded successfully.
If you encounter any shipping issues, please contact our support team via Contact Form. We will coordinate with our shipping partners to resolve the issue. If your package is lost, we will initiate an investigation on your behalf.
Tracking and Returns
Visit our Order Tracking Page and enter your tracking details.
Please refer to our Refund & Returns Policy for detailed information.
Yes, we frequently restock popular items. To stay informed, sign up for back-in-stock notifications on the product page.
If you need to modify or cancel your order, please contact us via contact form as soon as possible. Changes can only be made before the order is fulfilled.
Discounts and Promotions
Check our Coupons Page for the latest deals and offers.
CONTACT US FOR ANY QUESTIONS
Have a question about your order, need assistance, or just want to say hello? We’re here to help! Fill out the form below, and our team will get back to you as soon as possible.
