Refund & Returns Policy

Effective Date: 01 March 2025

At Cyborglook, we are dedicated to providing high-quality futuristic sneakers and ensuring customer satisfaction. If you’re not completely happy with your purchase, we’ll do our best to resolve the issue. Below is our policy for returns and refunds.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Product Issues: Returns are accepted if the item falls under one of these categories:
    • Manufacturing defect
    • Damaged upon arrival
    • Incorrect item received
    • Missing components (such as laces, accessories, or packaging)
  • Time Limit: You must request a return within 30 days of receiving your order.
  • Condition: The item must be unused, in its original packaging, and with all included accessories.

Returns that do not meet these conditions may not be approved.

2. How to Initiate a Return

If you need to return an item, follow these simple steps:

Step 1: Submit a Request

  • Visit our Contact Us page.
  • Complete the return request form, providing details about your order and the issue.
  • Attach clear images or videos that illustrate the problem (such as visible defects, damages, or incorrect items received).

Step 2: Return Approval & Shipping Label

  • Our team will review your request within 3 business days.
  • If approved, we will send you a Prepaid Return Shipping Label via email.
  • Use this label to return your item at no cost to you.

Step 3: Shipping the Product

  • Securely pack the product in its original packaging.
  • Attach the provided return label and drop it off at the designated shipping carrier.

Step 4: Refund Processing

  • Once we receive and inspect the returned item, we will initiate your refund.
  • You will receive an email confirmation when the refund has been processed.

Note: Refunds typically reflect in your account within a few business days, depending on your bank or payment provider.

3. Refund Details

  • Refund Method: Refunds will be issued to the original payment method used during checkout.
  • Processing Time: Refunds are typically processed within 3 business days after receiving the returned item.
  • Confirmation: An email notification will be sent once your refund is successfully processed.

4. Additional Information

  • Return Shipping Fees: If the return is due to a mistake on our part (such as defects, damages, or wrong items), we cover the shipping costs.
  • Non-Returnable Items: Personalized, custom-made, or final sale items cannot be returned, unless they are defective or incorrect.
  • Exchanges: We currently do not offer direct exchanges. If you need a different item, please initiate a return and place a new order.
  • Customer Support: If you have any questions regarding your return, visit our Contact Page for assistance.

At Cyborglook, we value your satisfaction and strive to make your shopping experience seamless. If anything doesn’t meet your expectations, we’re here to help! Thank you for choosing Cyborglook.