Shipping & Delivery Policy
Effective Date: 01 March 2025
At Cyborglook, we are committed to delivering your futuristic sneakers swiftly and securely. This policy outlines our shipping process, estimated delivery times, and how you can track your order. We aim for transparency and efficiency to ensure you receive your order without hassle.
Understanding Shipping vs. Delivery
- Shipping: This refers to the process of preparing, packing, and dispatching your order from our warehouse. This stage includes order confirmation, quality checks, and handing over your package to our shipping partners.
- Delivery: This is the final step when your order arrives at your designated address. Delivery timelines depend on your location, shipping method, and external factors such as customs processing and weather conditions.
Shipping Options
To cater to different needs, we offer two shipping plans:
Standard Shipping
- Processing Time: Orders are processed and shipped within 2 business days after purchase.
- Best For: Customers who prefer standard processing without urgency.
Priority Shipping
- Processing Time: Orders are shipped the same day, even on weekends and holidays.
- Best For: Customers who want their orders dispatched as quickly as possible.
Estimated Delivery Times
Delivery times vary depending on your location and the shipping method chosen:
- United States: 3-12 business days
- Canada & Australia: 3-13 business days
- Europe: 3-12 business days
- Other Countries: 5-15 business days
We continuously work to improve our logistics to ensure timely and efficient deliveries.
Trusted Shipping Partners
We collaborate with leading logistics providers to guarantee secure and timely deliveries. Our shipping partners include:
- DHL
- USPS
- Royal Mail
- Canada Post
- Australia Post
- Official postal services of other countries
- Cainiao
- UniUni
- Ontrac
- Dragonfly
- Uniexpress
- Apple Express
- Ecoscooting
- Evri (Hermes)
- Fastway
- iMile
- SpeedAf
These carriers help ensure your package arrives in excellent condition and within the estimated time frame.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. Please note that tracking details may take some time to update, depending on when our shipping partners process the information.
You can track your order by visiting our Order Tracking Page and entering your tracking number for real-time updates.
Order Statuses & What They Mean
To keep you informed about your order’s progress, we use the following status updates:
- Processing: Your order has been successfully placed and is being prepared for shipping.
- Shipped: Your order has been dispatched and is en route to your delivery address.
- Pending Payment: Your order has been placed but has not yet been paid for. Customer action is required.
- On Hold: Payment confirmation is pending. This may occur if using an offline payment method or a payment gateway with delayed processing.
- Failed: Your payment attempt was unsuccessful, and the order has not been processed.
- Refunded: Your order has been refunded, and the amount will be credited back to your original payment method.
For details on our refund process, visit our Refund & Returns Policy.
Need Assistance?
If you have any questions or need help with your order, feel free to Contact Us. Our support team is always ready to assist you and ensure a seamless shopping experience.
At Cyborglook, we take pride in our commitment to delivering high-quality products with a hassle-free shipping experience. Thank you for choosing Cyborglook!
